Position Overview

We are seeking a strategic and results-oriented Head of Quality Assurance (QA). This role combines deep quality assurance expertise with strong project management skills to ensure the delivery of high-quality, reliable software products on time and within scope. The ideal candidate is a hands-on leader who thrives in a collaborative, fast-paced environment and brings a structured, process-driven approach to quality and delivery. 

This role also requires working in a matrix management structure, overseeing QA engineers embedded within Scrum teams, and ensuring strong alignment across teams around delivery standards, KPIs, and testing excellence. Travel is required.

Key Responsibilities

• Define and drive the overall QA vision, strategy, and roadmap aligned with business goals.
• Build, lead, and mentor a high-performing QA team across multiple product lines and scrum teams.
• Foster a culture of quality ownership, accountability, and continuous improvement.
• Plan and manage QA activities as structured projects with clear timelines, deliverables, and resources.
• Coordinate efforts across teams for cross-functional or cross-team initiatives.
• Collaborate with different departments such as Product, Development, and Service Delivery to align initiatives with business, product and tech goals.
• Use project management best practices and tools to track risks, progress, and delivery
• Own and manage the organization-wide Test Strategy, including compliance, gap analysis, and implementation of continuous improvements.
• Work closely with Product Owners to ensure strong acceptance criteria in user stories as part of CI/CD and automation goals.
• Lead the development and execution of automated testing strategies across all levels (unit, integration, system, performance).
• Advance deployment strategies such as canary releases to improve production rollout quality.
• Enhance automated release processes and integrate them into CI/CD pipelines.
• Champion the use and understanding of DORA metrics and Availability metrics to guide performance and stability improvements.
• Partner with development and service delivery teams to drive improvements in lead time, change failure rate, and system reliability.
• Collaborate with Incident and Problem Management teams to enhance observability, aiming to reduce Mean Time To Detect (MTTD) and Mean Time To Restore (MTTR).
• Define, track, and communicate KPIs around quality, test coverage, and release health across the organization.
• Provide matrix management over QA engineers within Scrum teams.
• Ensure consistent ways of working, alignment on goals, and continuous professional development.
• Challenging team KPIs and quality objectives across

Requirements

• Strong verbal and written communication skills to effectively convey technical concepts to both technical and non-technical stakeholders
• Strong analytical skills to identify issues, assess situations, and develop innovative solutions
• Ability to make informed decisions quickly and effectively, balancing technical and business considerations
• Flexibility to navigate and adapt to changing technologies, priorities, and business needs
• Capability to support the professional growth and development of team members through coaching and mentorship. 
• Experience in software QA, with at least 3 years in a leadership or management role
• Demonstrated experience managing QA in Agile and CI/CD environments
• Strong project management skills; capable of leading and delivering cross-team initiatives
• Deep familiarity with DORA metrics, service availability metrics, and observability tools
• Experience with testing frameworks (e.g., junit, cucumber, springboot test, playwright, percy visual testing, rest assured), CI/CD tools (e.g., Gitlab runners), deployment strategies (e.g., canary, blue/green) and performance testing (e.g. using grafana K6)
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼  We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.