Position Overview

The role involves overseeing and managing the performance of the Platform IT, Service Delivery, NOC, Corporate IT, and Cyber Security teams, fostering a collaborative and innovative culture while ensuring alignment with business objectives. The position also requires leading a robust cyber security strategy, ensuring compliance, and conducting regular security assessments. Effective communication with stakeholders, continuous improvement of IT processes, resource management, and strategic alignment of IT initiatives with organizational goals are essential.

Key Responsibilities

• Direct and oversee the performance of the Platform IT, Service Delivery and NOC, Corporate IT and Cyber Security Teams
• Direct and oversee the performance of the Platform IT, Service, Delivery and NOC, Corporate IT, and Cyber Security teams
• Foster a collaborative and innovative culture across all teams, encouraging professional growth and development.
• Set clear objectives for each team, aligning them with the overall business strategy.
• Ensure the development, implementation, and maintenance of scalable, reliable, and secure IT platforms.
• Drive the adoption of Infrastructure as Code (IaC), CI/CD, balancing on-prem and cloud technologies to enhance operational efficiency.
• Collaborate with stakeholders to identify and implement platform improvements and innovations.
• Oversee the delivery of IT services, ensuring high availability and performance levels.
• Manage the Network Operations Center (NOC) to monitor and address system alerts and incidents proactively.
• Develop and refine service delivery processes to improve user experience and satisfaction.
• Manage corporate IT infrastructure to ensure efficient and secure operations.
• Implement technology solutions that support business operations and enhance productivity.
• Oversee the procurement and deployment of hardware and software resources.
• Lead the development and execution of a robust cyber security strategy to protect company assets and data.
• Ensure compliance with industry regulations and company policies related to security and data privacy.
• Conduct regular security assessments and audits to identify and mitigate potential risks.
• Develop and implement IT strategies that align with the organization's goals and objectives.
• Evaluate emerging technologies and trends for potential impact and opportunities for the business.
• Manage the IT budget, optimizing resource allocation and investment in technology initiatives.
• Communicate IT strategy, updates, and challenges to executive leadership and other stakeholders.
• Build and maintain strong relationships with vendors and partners to ensure the delivery of value-added services.
• Act as a liaison between IT teams and other departments, ensuring alignment and collaboration.
• Champion continuous improvement initiatives to enhance IT processes and service delivery.
• Encourage innovation and the exploration of new technologies to drive business growth and efficiency.
• Monitor key performance indicators and metrics to assess team performance and drive improvements.

Requirements

• Strong Verbal and Written communication skills o effectively convey technical concepts to stake holders
• Ability to work effectively across cross-functional teams
• Problem-Solving: Strong analytical skills to identify issues, assess situations, and develop innovative solutions.
• Problem-Solving: Strong analytical skills to identify issues, assess situations, and develop innovative solutions.
• Decision-Making: Ability to make informed decisions quickly and effectively, balancing technical and business considerations.
• Skills to manage and resolve conflicts within the team or with stakeholders in a constructive manner.
• Understanding and addressing the needs and concerns of team members and stakeholders.
• Ability to prioritize tasks and manage time efficiently to meet deadlines and deliver results.
• Capability to support the professional growth and development of team members through coaching and mentorship.
• Ability to think long-term and align platform initiatives with the organization’s strategic objectives.
• Ensuring accuracy and completeness in all aspects of platform management and operations.
• Demonstrates a strong dedication to the success of the team and organization, consistently delivering on promises and goals.
• Takes clear ownership of tasks and projects, holding oneself accountable for results and outcomes.

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼 We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.