Position Overview

A Risk & Fraud Analyst is responsible for detecting, preventing, and managing fraudulent activities by analyzing transaction patterns, monitoring live payments, and reviewing suspicious activity reports. They conduct KYC verification, approve withdrawals, handle chargebacks, and ensure compliance with gaming regulations. Working closely with Customer Support, Payments, and Compliance teams, they help mitigate risk while improving fraud detection tools and processes. This role requires strong analytical skills, proactive decision-making, and a continuous drive to enhance security measures and operational efficiency.

Key Responsibilities

• Analyzing fraud trends and transaction patterns and actively contributing to process improvements
• Reviewing reports on suspicious activity and risk management
• Maintaining different gaming regulations standards as well as business decisions
• Client account screening and user-profiling
• Live Transaction monitoring and fraud detection
• Working across verticals to support other departments, including Customer Support, Payments and Compliance
• Use relevant tools to detect and prevent suspicious payment transactions and gaming activity
• Ongoing KYC verification to verify our customers identity and ensure 1st party payment usage
• Approving customer withdrawals
• Feel empowered to investigate and take decisions on accounts from end to end
• Think outside of the box and constantly provide relevant feedback on how existing processes and tools can be improved
• Chargeback handling
  

Requirements

• Outgoing personality
  •  Good team player
  •  Advanced Microsoft Excel skills
  •  Critical and Methodical thinking
  •  Technical acumen
  •  Excellent decision making skills
  •  Organizational skills with attention to detail
  •  Commercial awareness

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼  We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position is worked on a Shift Basis